Hiking highlight with no borders

Walking panorama

Hiking highlight with no borders

Experience the impressive views and nature in the middle of this picturesque border country.




A new tourist attraction in Nauders awaits all visitors interested in nature and history. Three trails have...

Walking highlight

Edelweiss climb 

Walking highlight

Discover our Edelweiss climb - a unique walking trail bordered with meadows covered in edelweiss...


Goldwasser experience world


Enjoy games. fun and excitement in unspoiled scenery on the Bergkastel. The experience world is located right...

Legal and contact

Information in accordance with E commerce law (ECG)

Responsible for content:

Tourismusverband Tiroler Oberland
Nauders Tourismus

Dr.-Tschiggfrey-Str. 66
A-6543 Nauders

Tel +43 (0) 50 225 400
Fax +43 (0) 50 225 410


Management Manuel Baldauf, Herbert Jussel, Michaela Gasser

Board of Management: Chairman Dr. Armin Falkner, Deputy Chairman Wolf Helmut, Deputy Chairman Monz Toni
Supervisory authority: Amt der Tiroler Landesregierung (Tirol Regional Government Office

Tourism Department 2C

VAT Registration number: ATU 630 47 900
Jurisdiction: Landeck


Bank details: Raiffeisenkasse Nauders
Raika Oberland
BLZ: 36283
Ac.No. 20255
IBAN: AT233628300000020255


Nauderer Bergbahnen AG (Railways)
Gewerbegebiet 1
A-6543 Nauders

Tel +43 (0) 54 73 87 427
Fax +43 (0) 54 73 87 427 11

Management: DI Karl Stecher, Wolf Manfred
Supervisory authority: -

VAT Registration number: ATU 32744402
Jurisdiction: Innsbruck



Concept, design, programming:

elements.at New Media Solutions GmbH
Gusswerk Halle 6
Söllheimerstraße 16
5020 Salzburg,
Tel. +43 (0) 662 876606-0
Fax +43 (0) 662 876606-99


Copyrights and picture credits:

TVB Tiroler Oberland, Nauders Tourismus, Bergbahnen Nauders, martinlugger.com, Manuel Baldauf, Melitta Abber, Daniel Zangerl, Boris Plangger, Karl Folie, Interski Nauders, Markus Vitroler, Tirol Werbung,


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Credits: Disclaimer von eRecht24, internet law portal from attorney Sören Siebert, Facebook Data Protection StatementGoogle Analytics Terms and conditionseRecht24 Data Protection Statement Google AdsenseGoogle +1 Data Protection StatementData Protection Statement for Twitter



General terms and conditions of business


Version of the 15/11/2006

§ 1 Scope
§ 2 Definition of terms
§ 3 Conclusion of contract - payment
§ 4 Beginning and end of the lodging
§ 5 Withdrawal from the accommodation contract – cancellation fee
§ 6 Provision of alternative accommodation
§ 7 Rights of the contractual partner
§ 8 Obligations of the contractual partner
§ 9 Rights of the proprietor
§ 10 Obligations of the proprietor
§ 11 Liability of the proprietor for damage to guests’ items
§ 12 Limitations to liability
§ 13Animals
§ 14 Extending the accommodation
§ 15 Ending the accommodation contract – prematurely
§ 16 Illness or death of the guest during the accommodation contract
§ 17 Place of performance, jurisdiction and governing law
§ 18 Other

§ 1 Scope

1.1 These general terms and conditions for the hotel industry (in the following
“T&C’s 2006” replace the former ÖHVB, 23rd September
version.1.2 The T&C’s 2006 do not exclude special agreements. The T&C’s 2006
are secondary to agreements made individually.

§ 2 Definition of terms

2.1 Definition of terms:
“proprietor”. is a natural or legal person who provides accommodation to guests for payment.
“Guest”: is a natural person who makes use of the accommodation. The guest
is generally also a contractual partner. All persons
who travel with the contractual partner (e.g. family members, friends
etc.) also count as guests.
“Contractual partner”. is a natural or legal person at home or abroad, who concludes an accommodation contract as a guest or on behalf of a
“Consumer” and “company”. These terms should be understood in the sense of the Consumer Protection Legislation 1979.
“Accommodation Contract”. Is the contract concluded between the proprietor the content of which is described in more detail below.

§ 3 Conclusion of the contract - payment

3.1 the accommodation contract arises on acceptance of the contractual partner’s order by the proprietor. Electronic declarations shall be deemed
received when they can be collected by the party to which they are addressed under normal
circumstances, provided that they are received during the published business hours of the proprietor.
3.2 The proprietor is entitled to conclude the accommodation contract on the condition
that the contractual partner makes a payment. In this case, the proprietor is
obliged to indicate the required payment
to the contractual partner before accepting the written or verbal
order from the contractual partner. If the contractual partner states (in writing
or verbally) they are in agreement, the accommodation contract comes into existence on a
declaration of acceptance by receipt of payment by the contractual partner to the accommodation partner.

3,3 The contractual partner is obliged to make the payment 7 days at least
before the start of the accommodation. The contractual partner bears the costs for the financial transaction (e.g.
bank transfer fees). For credit and debit cards, the
relevant conditions of the card company apply,
3.4 The payment is a part-payment of the agreed total

§ 4 Beginning and end of the lodging

4.1 The contractual partner has the right to

make use of the rooms hired as of 16.00 on the agreed day, where the proprietor does not propose another time.
4.2 If a room is claimed before 6.00 in the morning, the
previous night counts as the first night’s accommodation.
4.3 The rooms rented are to be vacated by the contract partner by
12.00 on the day of departure. The proprietor is entitled to
charge for an additional day if the rented rooms are not vacated on

§ 5 Withdrawal from accommodation contract - cancellation fee

Withdrawal by the proprietor
5.1 If the accommodation contract provides for a payment, and the payment
was not made in time by the contractual partner, the proprietor may withdraw from the contract without
5.2 If the guest does not arrive by 18.00 on the agreed arrival day, there is no obligation to provide accommodation, unless a later arrival time has
been agreed.
5.3 If the contractual partner has made a payment (see 3.3), then the
rooms remain reserved until 12.00 on the day after the agreed arrival day.
Where there is an advance payment of more than four days,
the obligation to provide accommodation ends at 18.00 on the fourth day, whereby the day of arrival counts as the
first day, unless the guest
indicates a later day of arrival.
5.4 Up to 3 months before the arrival date agreed with the contractual partner at the latest,
the accommodation contract can be dissolved by the proprietor for factually justifiable
reasons by means of a unilateral
statement, unless

something else was agreed. Withdrawal by the contractual partner - cancellation fee
5.5 Up to 3 months at the latest before the guest’s agreed arrival day, the
accommodation contract can be dissolved
by the contractual partner without incurring a cancellation fee by means of a unilateral statement.
5.6 Outside the period stated in § 5.5, withdrawal by means of a unilateral
statement by the contractual partner is
under payment of the following cancellation fees: - up to one month before the arrival day 40% of the total agreed price:
up to one week before the arrival day 70% of the total agreed price:
- in the last week before the arrival day 90% of the total agreed price.

up to 3 months: no cancellation fees
3 months to 1 month: 40 %
1 month to 1 week 70 %
in the last week: 90%

Prevention of arrival
5.7 If the contractual partner is not able to arrive at the accommodation on the arrival day,
where unforeseeable, extraordinary circumstances (e.g. extreme
snow, floods etc.) make any arrival impossible,
the contractual partner is not obliged to pay the agreed fee
for the arrival days
.5.8 The obligation to pay for the stay booked applies once more when it is
possible to arrive again within three

§ 6 Provision of alternative accommodation

6.1 The accommodation may offer the guest or contractual partner adequate alternative accommodation
(of equal quality) if this is
reasonable for the contractual partner, particularly when the difference is minor and
factually justifiable.
6.2 Factual justification arises, for example, when the room
(or rooms) cannot be used when current guests extend
their stay, there has been overbooking, or other important commercial
measures make this action necessary.
6.3 Any costs arising from the alternative accommodation are at the proprietor’s expense.

§ 7 Rights of the contractual partner

7.1 By concluding an accommodation contract the contractual partner acquires the
right to normal use of the rooms rented, the facilities
of the accommodation business, available for use by guests in the customary ways and without special conditions
, and to the usual service.
The contractual partner shall exercise their rights in accordance with any applicable hotel and/or guest regulations (rules of the house).

§ 8 Obligations of the contractual partner

8.1 the contractual partner is obliged, on departure at the latest, to pay the
agreed price including any surcharges arising as a result of any special
services used by then and/or guests accompanying them, including legally required value added taxes.
8.2 The proprietor is not obliged to accept foreign currency. If the
proprietor accepts foreign currency, this will be accepted as payment in accordance with the daily
exchange rate. If the proprietor accepts foreign currency or
cashless payment, the contractual partner accepts all
associated costs, such as enquiries at credit card companies
, telegrams etc.
8.3 The contractual partner shall be liable towards the proprietor for any damage caused by
themselves or the guest or any other persons that receive services of the proprietor with the knowledge or in accordance with the intention of the contractual partner.

§ 9 Rights of the proprietor

9.1 If the contractual partner refuses to pay or is
in arrears with the agreed remuneration, the Proprietor shall be entitled to make use of the legal right of retention in accordance with § 970c of ABGB [Austrian Civil Code] and the legal right of lien in accordance with § 1101 of ABGB with respect to the items brought along by the contractual partner or the guest.
Furthermore, the proprietor shall be entitled to make use of this right of retention or lien in order to secure its claims under the accommodation contract, particularly for catering, other expenses made for the contractual partner and
for any kind of damage claims.
9.2 If service is requested either in the guest’s room or at unusual
times, (after 20.00 and before 6.00) the proprietor
is entitled to charge a special supplement for this service. However, this special supplement should
be shown on the room price board. The proprietor may also decline to supply these services
for commercial reasons.
9.3 The proprietor shall be entitled to issue invoices or interim invoices for its services at any time.

§ 10 Obligations of the proprietor

10.1 The proprietor is obliged to provide the agreed services to an extent corresponding to his
standard rating.
10.2 Special services of the proprietor subject to price labelling, which are not included in the accommodation price include. for example:
a) Special services at the accommodation which may be invoiced separately
, such as provision of salons, saunas, indoor pools,
other pools, solarium, garages and so on.
b) a reduced price will be charged for the provision of additional or
children’s beds.
§ 11 Liability of the proprietor for damage to guests’ items.
11.1 The proprietor shall be liable for the items brought along by the Party in accordance with §§ 970 ss of ABGB. The proprietor shall only be liable if
the items have been handed over to the proprietor or the persons authorised by the proprietor
or deposited in a place assigned by such or intended for
such purpose. If the proprietor fails to furnish proof of this, the proprietor
shall be liable for its own fault or its staff’s or that of the
outgoing or incoming persons. In accordance with § 970 Para 1
ABGB, the proprietor shall be liable up to the amount determined in the federal legislation from the 16th November 1921 relating to the
liability of hotel proprietors and other companies in the edition
applicable at that time. If the contractual partner or the guest fails to immediately comply with the
proprietor’s request to deposit their items in a special deposit, the Proprietor shall be released from any liability.
The amount of any liability of the Proprietor shall be limited to a maximum of the
sum insured under the third-party liability insurance of such Proprietor. Any fault of the contractual partner or the guest shall be taken into account.
11.2 The proprietor may not be held liable for slight negligence. If
the Party is a company, the liability for gross negligence is also
excluded. In such a case the burden of establishing fault
shall lie with the contractual partner. Consequential damages or indirect damages
as well as lost profits are in no way indemnified.
11.3 For valuables, money and securities, the proprietor is currently only liable up to an amount of €550.00 The proprietor is only liable for damages beyond this
if he had taken these things with the knowledge of their condition
into his safekeeping or unless the damages were caused by
himself or one of his employees. The limitation to liability in
accordance with 12.1 and 12.2 also applies.
11.4 The proprietor
may refuse to deposit valuables, money and securities if the items are significantly more valuable than those usually handed over for deposition by the guests
of the accommodating establishment.
11.5 Liability for the safekeeping assumed shall in any case be excluded,
if the contractual partner / guest fails to notify the proprietor immediately after he has learned about the damage.
Moreover, these claims should be made legally valid within
three years of the contractual partner
or guest becoming aware or potentially aware, otherwise this right shall lapse.

§ 12 Limitations to liability

12.1 If the contractual party is a consumer, the proprietor may not be held liable for
slight negligence, except for bodily injury.
12.2 If the contractual partner is a company, the proprietor may not be held liable for
slight or gross negligence. In such a case the burden of establishing fault shall lie with the contractual partner. Consequential damage,
non-material damage or indirect damage as well as lost profits shall not
be indemnified. The damage to be compensated shall in any case have its limits in the
amount of the interest the injured party had in the existence of the contract.

§ 13 Animals

13.1 Animals may only be brought to the accommodation with the prior consent of the proprietor and
in return for an additional payment.
13.2 The guest bringing along an animal shall be obliged during
to their stay to keep the animal safe or check it, or
have it kept safe or checked by qualified third parties at his
13.3 The contractual partner or guest bringing an animal must ensure they have appropriate
animal liability insurance or private liability insurance for any potential damage
caused by the animal. Proof
of corresponding insurance must be
to the proprietor at his request. 13.4 The contractual partner or their insurance company shall be jointly and
severally liable towards the proprietor for any damage caused by the animals brought along. The damage
includes in particular any services of the proprietor which the
proprietor has to provide to any third parties.
13.5 Animals are not
permitted in the salons, communal, restaurant or wellness areas.

§ 14 Extending the accommodation contract

14.1 The contractual partner has no claim that their stay will be
extended. If the contractual partner declares his desire to extend the stay
in good time, then the proprietor may agree to an extension of the accommodation contract The proprietor is under no obligation to do so.
14.2 If the contractual partner is not
able to leave the accommodation on the departure day, as all options for leaving are unavailable or not usable due to unforeseen circumstances (e.g extreme
snow fall, flooding etc.),
then the accommodation contract shall be extended for the duration of the period where
departure is not possible. A reduction in the charge for this
period is only possible if the contractual partner was not able to fully use the
services on offer as part of the accommodation due to the exceptional weather. The proprietor is entitled to charge
at least the fee corresponding to the price usually charged in
the mid-season.

§ 15 Ending the accommodation contract - premature dissolution

15.1 If the accommodation contract has been agreed for a definite term, it shall end upon the expiry of
such term.
15.2 If the contractual partner departs prematurely, then the proprietor is entitled to charge the full
agreed amount. The proprietor will take into account what he
has saved by the non-claim of the services he offers, or
what he has received from an alternative booking for the accommodation booked. There
is only a saving if, at the time of the
non-use of the accommodation booked by the guest, the accommodation is fully utilised and the accommodation can be booked out
to other guests due to the cancellation The onus of proof of a saving shall rest with the
contractual partner.
15.3 The contract with the proprietor ends with the death of a guest.
15.4 If the accommodation contract was agreed for a definite period, then the parties to the contract may dissolve it by 10.00 three days before the intended end of the contract.
15.5 The proprietor is entitled to dissolve the accommodation contract with immediate effect
for any important reason, in particular when the contractual partner or
a) uses the rooms in a considerably disadvantageous way or
offends other guests, the owner, staff or any third parties resident in the accommodation by his careless, indecent or otherwise inappropriate behaviour,
or falls
guilty of a punishable action against
morality or physical security with regard to these persons. b) becomes infected by an infectious disease or a disease exceeding the duration of the stay or otherwise in need of care;
c) does not pay the invoice submitted to him upon request within a reasonably fixed period of time
(3 days).
15.6 If the performance of the Agreement becomes
impossible due to circumstances to be deemed events of force majeure (e.g. acts of God, strike, lockout, official orders etc.),
the proprietor may terminate the accommodation contract at any time without
giving prior notice unless the contract is already deemed terminated under the
law or the proprietor is released of his obligation to accommodate the contractual
partner. Any claims to compensation for damages on the part of the contractual partner
are excluded.

§ 16 Illness or death of the guest

16.1 If a guest becomes ill during their stay in the accommodation, the
proprietor may arrange medical assistance at the guest’s request. Of danger
is imminent, the proprietor is also authorised to arrange for medial assistance without a
special request from the guest, in particular when this is necessary
and the guest is not in a position to do so themselves.
16.2 For as long as the guest is not in a position to make decisions, or the guest’s next of kin cannot be contacted, the proprietor will meet the guest’s medical
costs. The extent of this provision ends at the point in time where the guest is able to make decisions
or the next of kin of the person affected by illness can be
16.3 The proprietor is entitled to claim in particular the following expenses from the contractual partner and guest, or in the event of their death, from their legal heir:
a) open costs for the services of a doctor, ambulance, medication and recuperative aids
b) any necessary room disinfection,
c) any laundry, bed linen and bedding which has become unusable, alternatively the
disinfection or thorough cleaning of all items,
d) repairs to walls, fixtures and fittings, carpets and so on,
where these were contaminated or damaged in connection with
the illness or death.
e) Rent for the room, provided that it has been occupied
by the guest, plus any days during which the rooms are unusable due to
disinfection, cleaning etc.
f) any other damage incurred by the proprietor.

§ 17 Place of performance, jurisdiction and governing law

17.1 The place of performance shall be the place where the accommodation is situated.
Where a period expressed
in days is to be calculated from the moment at which an event occurs or an action takes place, the day during which that event occurs
or that action takes place shall not be considered as falling within the period in question.
Periods expressed in months or weeks relate to those day
of the week or month which, due to their nomination or number, correspond to the day
from which the period should be counted. Where such a day does not occur in that
month, the period shall end with the expiry of the last day of that month.
18.2 Declarations must be received by the other contractual partner on the last day of the
period (24.00).
18.3 The proprietor is entitled to offset claims of the contractual partner with claims of their own. The contracting party will only be entitled to set off against its own claims, if the proprietor is insolvent, its counter-claims have been legally ascertained, or have been recognised by the proprietor.
18.4 In the event of any gaps in the rulings the corresponding legal regulations shall apply.


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