Current Information

winter 20/21

Our motto “So far, so good” applies more than ever this winter.

status: 19.11.20 - 10:00 am

We are officially starting the 2020-21 winter season estimated on 19 December 2020 with a series of safety requirements

Our supreme assumption is to operate responsible with respect to our guests, staff and the whole population. Therefrom we decided due to the current situation to delay the winter season opening to the 19.12.2020.

The situation in Nauders am Reschenpass is stable and Nauders has been mostly spared from the spread of Covid-19.
Preparations for the upcoming winter season are in full swing, meaning that we can start the winter season optimally prepared with all precautions, as soon as the current situation allows it. Our winter and ski operations officially start on 19 December 2020. 

Every step is an adventure

For years, Nauders’ development has been characterised by sustainability. Away from larger crowds, our region captivates with an extensive ski resort, 3-country mountain panorama and the best air quality. 

Nauders offers a spacious and unadulterated landscape of more than 90,300,000 m². Thanks to the moderate number of guest beds, it offers maximum space for a holiday at a distance. 
The wide range of winter services together with the perfectly developed infrastructure are the ideal conditions for holidaying at a “distance”.
Since the health and safety of our guests, staff and residents is our top priority, all regulations relating to Covid-19 will be strictly adhered to.

For the upcoming winter season the entire Nauders on the Reschen Pass region has decided on clear regulations and clearly defined measures.
We will do our best to ensure that you have a safe and relaxing holiday in Nauders. We have summarised the most important information, guidelines and measures regarding COVID-19 for you here.
 

What measures have we taken?

General information and organisation

With the purchase of a ski pass, we will give you a multifunctional cloth that can be used as a mask to cover your nose and mouth. You will also find a folder in the Nauders Safety Package that contains the applicable regulations and rules of conduct in the event of a suspected case. Wearing mask that covers your nose and mouth is mandatory in the accordingly marked areas!

These will point out our Covid-19 guidelines at the entrances to transport facilities, mountain restaurants in the Nauders ski resort and the sport shop and ski depot at the Nauders Cable Car Centre. Furthermore, we will regularly provide you with information in several languages by means of announcements in feeder lift entrance areas and ticket sales offices.

Regardless of the current legal regulations, we will organise queueing areas technically in a way that avoids groups of people standing together where possible.

We have installed adequate hand disinfection facilities at our cable car facilities and mountain restaurants in the Nauders ski resort.

Mountain lifts and ski busses

To offer you the usual comfort and a high level on safety for the ascent from the valley-station to the ski area, you have the possibility to use the 6-place cable car Bergkastel from 3 persons or more in the family circle or circle of friends. For foreign presons (singles, couples, ...) we guarantee the maximum occupancy of 4 persons and do not use - the legal possible maximum occupancy of 6 persons.

We will disinfect the Bergkastelseilbahn cable car several times a day. To do so, we deploy a long-lasting, floating mist of droplets using a special cold fogging device. This eliminates 99.99% of viruses, bacteria and spores on the treated surfaces within one minute. The active ingredient leaves no residue behind after use, is 100% biodegradable, non-toxic, pH neutral and not harmful to the skin or eyes.

Disinfection measures on surfaces and in rooms are also carried out daily in the sport shop and ski depot at Nauders Cable Car Centre, the first aid stations/ski resort medical port and also in toilet facilities and lift cabins at the Nauders ski resort. We also use the aforementioned cold fogging machines for this purpose.

Mountain restaurants in the Nauders on the Reschen Pass ski resort

We observe the minimum distancing prescribed by the authorities for tables and seating facilities in mountain restaurants. Furthermore, we have installed new partitions in the seating areas and adapted and expanded hygiene measures in the free flow areas.

In order to guarantee compliance with adequate safe distancing, we will – regardless of capacity – also limit entry to our mountain restaurant facilities.

All our food and drink menus can be viewed online or using a QR code directly in the mountain restaurants and feeder cable car cabins.

With our "Sitzfix" you have the possibility to reserve your seat/desk at one of our Berggenuss Restaurants in advance online - so your seat is guaranteed. More informations about the "Sitzfix" follow under sitzfix.nauders.com.

Musical performances at restaurant and mountain lift bars will be exclusively in the form background music. Tobogganing evenings will take placeo in strict compliance with the safety precautions.

Nauderer Bergbahnen AG is specifically stepping up a range of cleaning activities. For example, this applies to cleaning and disinfecting tables/mountain restaurants as well as handrails, door handles and sanitary facilities. We have also shorted the intervals for filter cleaning in the ventilation systems.

Due to the new design of the Bergkastel panoramic restaurant from 11.12.2020 at the self-service area, the restaurant gives you a comfortable atmosphere and enough space for your lunch-break. The renovation of the self-service area with old-forest elements and a new arrangement of the different sectors of the food distribution ensures a smooth flow.

From 11.12.2020 the Nauderix children's restaurant at the Bergkastel shines in new splendor. The generous infrastructure is also suitable for children and offers enough space for lunch with enough distance for our small guests. With delicious dishes all kids can feel comfortable at the Nauderix children's restaurant.

Renovation self-service area Bergkastel panoramic restaurant

Redesign panoramic restaurant
First impressions self-service area

New children's restaurant at the Bergkastel

New children's restaurant
first impressions of the children's restaurant

Our staff

Staff at the Nauders ski resort are tested for Covid-19 before starting work for the first time. Follow up tests are carried out on specific occasions for those in contact with customers; ongoing testing is possible.

Staff at the Nauders ski resort who come into contact with guests (restaurants, cable car, rescue areas) are instructed to wear a mask that covers the nose and mouth. 

The Tyrolean Oberland Tourism Association and Nauder mountain lifts as well as other companies have trained coronavirus representatives who ensure that the current regulations are regularly and immediately implemented.
People with health issues can contact cable car company staff at any time. We have several trained coronavirus representatives.
 

Safety arrangements of the ski-schools (status: 02.10.20)

Maintain the social distance from 1 meter to other people. If this is not possible - cover your nose and mouth.

To facilitate compliance with headway controls, there will be manageable groups and the composition of the groups, which are made at the beginning are retained.

To avoid big gatherings, the different ski-school courses have different starting times or will be flexibly adapted to the current situation. Because of this, the number of the ascents at the rush hours or the main mealtimes at the mountain-restaurants are defused. The meeting points are expanded spatial if necessary.

At the denotes areas (cable cars, restricted access areas, ski buses, ...) or when falling below the minimum distance at the queing areas, when the group is standing, personal analysis - a mask which covers nose and mouth must be worn in any case.

The main part of the ski-school services and courses are online bookable or can be reserved online. There will be captured the dates for an possible contact tracing too. If possible the ski-courses can be paid online or cashless/contactless.

All staff members with customer contact and skiing instructors are trained in terms of hygiene and also in relation to the whole instrucitons for covid-19. Moreover the staff members with customer contact and the skiing instructors are event-related tested on sars-cov-19.

At the Kinderland the minimum distance, which is often automatic possible at the adults area between ski instuctors and guests, is always undercut. Therefore the ski instructors have to wear a mask or a visor to cover nose and mouth, to have this safety arrangement very fast if the minimum distance is undercut.

From dezember 2020 the new Ski-Kindergarden directly next to the Nauderix children's restaurant at the mountain station of the cable car Bergkastel is well-appointed with a generous play-area, a rest-area and a kids cinema and offers enough space for our small guests.

Also at the guest kindergarten caregiver and parents have to wear a mask which covers nose and mouth. (with the exception for kids under 6 years) At the guest kindergarten attention is paid to a manageable group size and a regular cleaning of all toys.

Renovation Ski-Kindergarden Bergkastel

New Ski-Kindergarden
First impressions of the new Ski-Kindergarden

Buying tickets

Online ski tickets: Ski tickets can be purchased online from 15 November 2020 under tickets.nauders.com. Where possible make contactless or cashless payments when buying tickets.

With the chairlift to the ski area!

Comfortable "fresh air ascent" to the ski area Nauders with our chairlifts Lärchenhang

Additional to the cable car Bergkastel you have also the possibility to use the double-chairlifts Lärchenhang for the ascent from the valley station to the ski area. No matter if singles, couples, families or groups. With the comfortable ascent with the double-chairlifts Lärchenhang you can use the whole ski area in Nauders without using a cable car . So the maximum of ski-pleasure at the fresh air is guaranteed!

Parking at the valley station of the Bergkastelseilbahn

At the site of the Bergbahnen Nauders, directly at the valley station of the Bergkastelseilbahn there are enough parking spaces for all visitors for an individual approach by car.

Wearing a mask that covers the nose and mouth is mandatory in the following areas: 

(with the exception of children under the age of 6 or people for whom this is unreasonable):

  • At the ski pass sales offices
  • At entrances to all cable cars
  • In stations, entrance/exit areas as well as during the ride with cable car (cabin/chairlift, drag lift)
  • When using conveyor belts (training areas)
  • In mountain restaurants (wearing a mask that covers the nose and mouth is not necessary at the tables)
  • When using WC facilities
  • At the ski shop/ski depot at Nauders Cable Car Centre
  • On the ski bus
  • At Nauders tourist information office
     

What you can do to ensure a safe holiday in Nauders with and for each other:

  • Please carry a mask that covers the mouth and nose with you at all times and use it if the minimum distance from other people cannot be maintained.
  • Please keep a sufficient distance from people you do not know.
  • Please ventilate cable car cabins during the ride, where appropriate.
  • Please note the general rules of hygiene and wash your hands regularly. Disinfectant dispensers are available at cable car stations and mountain restaurants.
  • Please follow conduct recommendations and instructions from our on-duty staff, especially relating to the applicable hygiene regulations.
  • Please make cashless or contactless payments wherever possible.
  • Please show personal responsibility and protect your own health and that of the people around you. Recommendation: the official “Stop Corona” app from the Austrian Red Cross.
     

Online reservations

Make reservations in advance wherever possible to avoid congestion during check-in/check-out or in restaurant areas. Please also follow the instructions of staff and make cashless/contactless payments wherever possible.

Travel insurance

We recommend taking out travel insurance for the upcoming winter season in advance.

Events

As things stand today, the following events are expected to take place in winter 20/21 in consideration of all conditions:

  • NEW: Pleasure Quartet – every monday - more informations you find here.
  • Luge- and knuckle-evening: every tuesday at the Lärchenalm - more inforamtions you find here. (Please note! Limited number of people for the knuckle-evening at the Lärchenalm - only with prior reservation & no live music)
  • Luge- and fondue evening: every thursday at the Lärchenalm - more information you find here. (Please note! Limited number of people for the fondue-evening at the Lärchenalm - only with prior reservation & no live music)
  • NEW: Pleasure traces - every wednesday: – more informations you find here.
  • Every Friday Alpine pasture dinner at Stieralm - more informations you find here.

We would like to hold the “Schürzenjäger” concert on 21 March 2021 – provided that the legal framework conditions and general situation allow it.

The following events cannot be held in the upcoming winter seasons:

  • No live music or ski opening party
  • Stieralm/Lärchenalm mountain new year’s parties
  • Weekly live music at the ski huts or Billys
  • Pistenbully Breakfast Tour
  • Pistenbully Co-Pilot
     

Frequently asked questions:

In addition to conventional masks that cover the nose and mouth, multifunctional cloths, ski masks, bandanas, buffs, tube scarves, etc. are valid as mouth and nose protection in accordance with current regulations. It is important that the mouth and nose are completely covered, therefore preventing the spread of droplets when talking, coughing and sneezing.

Always keep a minimum distance of 1 metre to people outside of your own household - even when getting on and off.
Wear mouth and nose protection during the entire gondola ride if you are sharing the gondola cabin/chairlift with people outside of your own household and ensure ventilation during the ride. 
Please dispose of your used protective mask or handkerchiefs properly in the station areas and do not leave them in the cable car cabins.
 

If you have symptoms that could indicate a possible COVID-19 infection (fever, cough, sore throat, loss of taste/smell, ...), please stay in your accommodation and immediately contact your accommodation’s reception or a doctor or the Austrian Health Hotline 1450 (available 24 hours a day)

Skibus

The ski buses are disinfected regularly with a special cold fogging device. In all public transports as ski buses wearing a mask which covers nose and mouth is mandatory.

Village descent

The descent to the village is possible with good snow conditions with the skies to the castle Naudersberg and the Winterwunderwelt.

What is the current situation in Nauders?

For the current situation - see official cases in Tyrol. The development of case numbers in Austria as well as the federal state of Tyrol and Nauders is positive. The strict measures taken so far by the Austrian health authorities have been effective.

General information about the coronavirus in Tyrol, entry requirements guidelines for accommodation and restaurant establishments, etc.

Safe hospitality: the most important questions and answers relating to Covid-19

Subject to change without prior notice!

every step an adventure